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UX Expert Review
2023
Project Overview & Methodology
About Project
Healthbook+ is an app focused on securely managing and sharing health records between users and doctors, offering real-time health updates. It specifically caters to elderly users, emphasizing easy access to health data and direct communication with healthcare providers.
Deliverable
The deliverables for this project include a detailed report on the UX expert review, highlighting key findings and actionable recommendations, and a set of redesigned app interfaces aimed at enhancing usability and accessibility for elderly users.
Our approach incorporated a mixed-methods strategy, utilizing surveys to gather user feedback, cognitive walkthroughs for task analysis, diary studies for longitudinal user interaction insights, heuristic evaluations for usability principles assessment, and competitive analysis to benchmark against industry standards.
Approaches and Methods
Expert Review Findings and Recommendation
Font Size and Color Contrast
lack of Voice Command Support
Complex Navigation Structure
Accessibility Issues
Overwhelming Onboarding Process
Poor Feedback for User Actions
Usability Challenges
Unclear Data Usage Policies
Lack of Transparency in Data Sharing
Privacy & Security Concerns:
Accessibility Issues
Implement a minimum font size of 16px and use high-contrast color schemes to ensure text is legible for all users.
Add voice recognition capabilities to allow users to navigate, input data, and control the app features hands-free.
Redesign the app’s navigation to be more intuitive
Simplify the initial setup with a focus on essential steps, supplemented by optional in-depth tutorials.
Ensure that every user action is followed by immediate visual or auditory feedback to confirm the action was successful
Usability Challenges
Revise the privacy policy to be more accessible and understandable, with clear explanations of how user data is used and protected.
Provide detailed information on data sharing practices directly within the app, ensuring users can easily find and understand who has access to their data and why.
Privacy & Security Concerns:
New Design
Insights & Learnings
Accessibility Enhancements Make a Difference
Privacy and Security Are Paramount
Importance of Simplicity
Understanding and prioritizing the needs and preferences of elderly users significantly improved the app's usability and accessibility.
Implementing features like larger fonts, high-contrast colors, and voice commands can dramatically improve the app's usability for users with varying abilities.
Strengthening data protection measures and making privacy policies more understandable increased user trust in the app.
Simplifying navigation and interaction elements can greatly enhance the user experience for elderly individuals, making technology more approachable.
About Project
Healthbook+ is an app focused on securely managing and sharing health records between users and doctors, offering real-time health updates. It specifically caters to elderly users, emphasizing easy access to health data and direct communication with healthcare providers.
Project Overview & Methodology
Approaches and Methods
Our approach incorporated a mixed-methods strategy, utilizing surveys to gather user feedback, cognitive walkthroughs for task analysis, diary studies for longitudinal user interaction insights, heuristic evaluations for usability principles assessment, and competitive analysis to benchmark against industry standards.
Deliverable
The deliverables for this project include a detailed report on the UX expert review, highlighting key findings and actionable recommendations, and a set of redesigned app interfaces aimed at enhancing usability and accessibility for elderly users.
Accessibility Issues
Font Size and Color Contrast
lack of Voice Command Support
Complex Navigation Structure
Accessibility Issues
Implement a minimum font size of 16px and use high-contrast color schemes to ensure text is legible for all users.
Add voice recognition capabilities to allow users to navigate, input data, and control the app features hands-free.
Redesign the app’s navigation to be more intuitive
Usability Challenges
Overwhelming Onboarding Process
Poor Feedback for User Actions
Usability Challenges
Simplify the initial setup with a focus on essential steps, supplemented by optional in-depth tutorials.
Ensure that every user action is followed by immediate visual or auditory feedback to confirm the action was successful
Privacy & Security
Unclear Data Usage Policies
Lack of Transparency in Data Sharing
Privacy Concerns
Revise the privacy policy to be more accessible and understandable, with clear explanations of how user data is used and protected.
Provide detailed information on data sharing practices directly within the app, ensuring users can easily find and understand who has access to their data and why.
Expert Review Findings and Recommendation
Implementing features like larger fonts, high-contrast colors, and voice commands can dramatically improve the app's usability for users with varying abilities.
Accessibility Enhancements Make a Difference
Understanding and prioritizing the needs and preferences of elderly users significantly improved the app's usability and accessibility.
Insights & Learnings
Importance of Simplicity
Simplifying navigation and interaction elements can greatly enhance the user experience for elderly individuals, making technology more approachable.
Strengthening data protection measures and making privacy policies more understandable increased user trust in the app.
Privacy and Security Are Paramount
New Design
New Design
